What Is Problem Solving? Skills, Steps, And Process

Problem-solving is the process of first identifying the problem, defining what exactly it is, finding the case, and finally coming up with various solution alternatives so that one can opt for it.

Problem-solving is a skill, a technique, and an art at the same time that needs to be practiced amongst team members for a company to achieve tremendous success.

However, it would help if you revisited this to elevate the performance of your business or team members to unlock the full potential of your employees.

Here we will dig deep into how you can approach and implement problem-solving and further how using problem-solving activities; you can boost the skill of your teams as well.

Step-by-Step Process Of Solving A Problem

How To Solve A Problem?

Step 1: Defining What Exactly The Problem Is

Step 2: Finding Out Multiple or Alternative Solutions

Step 3: Evaluate And Opt For One Solution

Step 4: Implement The Selected Solution And Follow-Up

Step 1: Defining What Exactly The Problem Is

This is the first stage of the problem-solving process and quite an obvious one where to find a solution to a problem; you must first define it.

Defining the problem is not just about identifying it but understanding its full scope and laying out its causes, impact, and other aspects.

You need to specify the problem and what type of problem it is, what people it involves, how it started, and how much time it will take to resolve this.

Here are the characteristics of this step or what it involves to do:

  • Identifying the problem
  • Specifying the problem
  • Understanding the difference between fact and opinion regarding the problem
  • Communicating to all the departments, factions, or individuals involved to collect all the relevant information
  • Recognizing the standard as what should have been in contrast with what happened
  • Pointing out at what stage or in which process the problem was found to be
  • Making sure not trying to resolve the problem with the right information

Step 2: Finding Out Multiple or Alternative Solutions

The second step in the process is coming up with multiple or alternative solutions for the exact problem you recognized and defined earlier.

What you need to make sure of is not to find an alternative solution or, in fact, any solution without getting all the facts and information in the first place.

Make sure all the involved parties, factions, or individuals are part of this second step: finding alternative solutions.

Do consider to find out for short-term as well as long-term solutions for the problem which can be implemented according to the requirement.

Here are the highlight or characteristics of this step you need to follow:

  • Never start finding out solutions beforehand or right away
  • Ensure all the involved parties are included in the decision-making process of finding alternative solutions.
  • Have well-defined and specified short-term and long-term alternatives
  • Brainstorm multiple ideas, including the ones coming from others as well
  • Look for an alternative solution to resolve the problem better or in another way.
  • Make sure all the alternative solutions are consistent with the company’s goals.

Step 3: Evaluate And Opt For One Solution

This step is finally selecting one solution or alternative from the many you came up with in the last stage.

Choosing the right solution for the problem amongst various possible or potential solutions or ways to resolve an issue must be thorough and evaluative.

Evaluate all the alternative solutions based on their comparison with the targeted standard in that given situation.

You have to make sure this process of selecting a solution shouldn’t be biased or opinionated.

Once you decide on one solution, you also need to consider it’s well-established proven as well as its potential or possible outcomes.

Here’s the highlight or characteristic of this process :

  • Be explicit when stating or selecting the alternative solution
  • Evaluate all the alternative solutions compared to the target standards
  • Ensure there is no bias in the process
  • Make sure your evaluation of the answers must be relative to the set goals
  • Figure out the proven as well as potential or possible outcomes

Step 4: Implement The Selected Solution And Follow-Up

The final phase or step of this problem-solving process is to implement the selected solution and follow up on that.

But before implementing the selected alternative solution from the previous stage, you also need to plan how you will implement it and go for a pilot test.

Find the result of this pilot test, gather all the feedback, and make changes accordingly. And this goes on to finally see its long-term results based on the solution you implemented.

Here’s how it goes on for this stage :

  • Plan the implementation with the chosen alternative
  • Go for a pilot test for implementation for the first time with the selected solution
  • Gather all the feedback from all the involved individuals
  • Look for consensus for all those involved parties or affected people
  • Monitor closely and change accordingly on the implementation strategy
  • Go for long-term results based on the selected solution you finally went with.

Problem Solving In The Workplace For Employees

Identify, Define And Specify The Problem

Before finding the solution, one needs to identify the problem as it’s imperative. Many people think identifying the problem is easy, but it’s more complex than it sounds.

Once the problem is identified, the team members need to find an accurate solution to the problem.

If they neglect the problem, it may create a problem for them in the future. If one has understood the cause of the problem, one can make a perfect strategy to solve it.

Sometimes you may also treat the symptoms, not the actual problem. When defining the problem, you must ensure you get all the points.

Problems can be many problems that one needs to understand and solve effectively. One can also look over many areas, such as competition, team, market factors, goal alignment, and business model.

All these factors can also affect the business and create employee conflict.
One should not neglect the problem as one should know what’s going on in a business as no one likes to waste their money on useless solutions.

Conduct a SWOT Analysis

One should focus on Strengths, Weaknesses, Opportunities, and Threat analysis to quickly find a solution for their problem. Many organizations solve customer problems, as it depends upon the business nature, whether it’s an opportunity or a strength.

One can also conduct a SWOT analysis to determine their business nature. In today’s world, SWOT can be said as one of the best tools for strategic planning.

With the help of SWOT, one can have various perspectives in front of them when finding a solution to solve the problem.

One can quickly identify some strengths and weaknesses of the business. SWOT analysis can be one of the best ways to find new opportunities to fight against the problem.

Identify Various Solutions With Design Thinking

As one is trying to find the solution to the problem, one can also consider the design thinking approach in their mind.

The design thinking approach is mainly used by big businesses to find critical problems. One of the essential benefits of it is that it includes many people in the problem-solving process.

If one involves multiple people together, it can help them to get many points of view about the particular problem. It’s about finding a solution for a critical problem rather than finding everyday needs within the business.

Whenever a team is solving organizational problems, one must find solutions for the big problems. Problems are part of an organization and its standard, but solving them at the correct time is essential as one should not avoid them.

Conduct Market Research And Customer Outreach

Suppose one wants to find a solution to their problem. They need to conduct market research and customer outreach to get ease. Many businesses may need help with the market, as customer outreach is not a silver bullet.

Many organizations need help with conflicting data points. But one can also gather information as it can help them to understand their target market. Your company may often need more customer orders, so you should conduct market research.

There are many benefits of problem-solving, and one should focus on the central part of conflicts. Also, your consumers can be one of the best sources of disapproval. Also, it would help if you did not take all this negativity personally, as it can affect your business.

If you take yourself away from the customers and competition, your business can’t succeed. So it becomes essential to survey your customers.

Apply To Learn Planning For Agile Execution

If one has analyzed everything about the problem, one can easily find a solution. All they need to do is conduct a SWOT analysis through which they can know the strength and weaknesses of the business.

One should implement the plan according to the budget, decided plan, or by understanding the market.

To grow their business, one should be confident in the challenges. Also, one should be afraid to be nimble. If your business starts learning business planning, one can skip revising the strategy daily as one can quickly implement it more effectively.

Also, one can keep their course the same every weekend. Applying lean planning helps reduce the company’s risk as it helps your team work in the correct direction. Many times, your plan can not work the way you have hoped.

One should always be ready to accept the backfires. One can also examine the ideas, so your money doesn’t get wasted on those things that don’t work correctly. By doing this, one can quickly learn to plan appropriately.

Look For Input From Your Team And Your Mentors

One should only do a SWOT analysis with others as it can not work properly the way you think.

Allowing the employees to express concerns, points of view, and opinions in a business will help them communicate more effectively. By doing this process, the teams will able to express their point of view effectively.

In an organization, if there is an effective team, then they should bring it into the discussion. If one has appointed them, they should use their expertise to find causes of problems and potential solutions. They have been working in an organization for many years and are experts in their field.

Also, if one is running his company alone, they should appoint trustable mentors who can guide them to work in the right direction.

Many institutions provide free business mentorship to the people. If an individual’s business needs to run correctly and face a financial crisis, they can also take advice from trusted mentors.

As the business grows in the market, the chances of having problems increase. You should bring trustee mentors to help you solve problems by finding innovative solutions.

Watch your cash flow

When your team is working to solve a critical business problem, one needs to pay attention to their cash flow.

One should understand the importance of money in business. If an individual ignores their flow forecast, their business can suffer from a financial crisis.

One should also understand when their business is running out of cash in the bank as it can help them to become more active.

One can note all the cash flow to get an idea of where their money has gone. Having credit on your financials is imperative as it can look good and healthy.

A business should have enough cash flow to solve the problem quickly. Even if the company is facing some challenging situation, it can be straightforward to get tunnel vision. It can also be helpful for the business to figure out what to do next.

Any Problem can be solved by cash, so it becomes indispensable to have enough cash flow in the business.

Also, if there is some serious issue, you can take the help of employees as different people have different perspectives. Despite the tension, try to find an effective solution to a particular problem.

How To Implement Problem-Solving Solutions?

Many problems need to be solved immediately; otherwise, they can become bug conflicts. The next step is to implement the solution accurately if you have gathered everything, such as ideas, solutions, and alternatives.

Implementing the solutions is not easy as many times one has to face many problems. Here are some steps through which one can easily implement the solutions.

Involve other team members

If one wants to find an instant solution to the problem, one should involve other team members in a discussion. Involving others in the implementation of the solution will reduce stress. Also, one can bear everything with others. By involving others, one can also get new and innovative ideas.

Every person thinks differently from others, and everyone has a different perspective. It can benefit the business by providing a solution to the problem.

Feedback system

Once you have implemented the solution, the role of your employees will be higher than yours as they have helped your business come out from a critical situation. One can also take feedback from their employees after some weeks or months.

With the help of a feedback system, you can know the feeling and thoughts of the employees about the solution and their work.

It can also help them in improving the solution in a better way. As a business owner, it becomes your responsibility to involve your employees in a discussion as they can give unique ideas and solutions related to the problem.

Model different financial scenarios

Suppose a business is facing some severe issues. In that case, one of the best ways to come out from it is to build several financial forecasts so one can model different financial scenarios to get some idea.

Many times you find that the ideas that look strong can take some time.
One should make plans by seeing a business’s financial scenarios so that it doesn’t have any negative financial trends.

The most challenging problem a business faces is the financial crisis, as it becomes challenging to come out from it.

Sometimes it can be very challenging, and solutions are also tough to find.
If one wants to make their work easy, one can use spreadsheets.

With the help of spreadsheets, one can quickly identify the financial scenarios of a business. Before a problem arises, one should always be ready with the solution as it’s expected that a group of people working together creates several mistakes.

Use a decision-making framework.

If an individual has collected all the information still, they can find some problems in solving the issue. Having Problems in an organization is natural as you are not a fortune teller that you may know everything.

If an individual’s decision-making is robust, no one can stop them from getting the solution to a particular problem.

If one is putting their whole efforts into solving the problem, they will surely get the results very soon.

One can also make several decisions that can be a favor to the company. Sometimes the plan can backfire as every day is suitable for an individual. One can also use table type framework to make the perfect decision.

If an individual has a group of people working together, this exercise can bring the entire team to the table so they can also feel particular about the outcome.

With a supporting team, one can run the business successfully, as every time, finding a practical solution is only possible with others.

Identify key metrics to track

It is imperative to know that a problem is solved. One should not only focus on the symptom but also know when to address underlying issues.

Before an individual goes deep to find the solution, they should know what success looks like.
One should identify the key metrics to have key performance indicators.

One can also take a measurement and set a desired goal and timeframe so one can quickly solve an organization’s problem. By doing this, one can quickly transfer their solution into a plan.

Without them, you can’t achieve success, as you have just made a blind outline where there is no way to track success.

One needs to have these goals and milestones to implement their plan. One should keep on thinking to find innovative ideas for the problem. One can also use emotional intelligence.

How Do Problem-Solving Activities help?

Benefits Of Problem-Solving Activities For Your Employees

  • It will boost your employees’ ability to solve problems.
  • It will encourage your employee to think outside of the box.
  • It will help your employees to become better at decision-making.
  • It will stimulate your employee’s brain activity, promoting higher productivity, creativity, and innovation.
  • It enhances your employees’ communication skills.
  • It offers Funtime to your employees that bring employees together for better teamwork.

Problem-solving and decision-making activities are commonly used in training programs, with many companies incorporating them into their employee workshops as icebreaker exercises or as part of leadership training sessions.

Effective problem-solving and decision-making require an individual not only to understand the steps involved but also to be able to perform these steps quickly and efficiently.

When team members need help with these skills, it can be challenging to complete projects on time and with the desired level of quality.

To assist your team members in becoming better problem solvers and decision-makers, these are ten activities they can complete individually or together as part of your next team meeting.

These activities will help them develop the skills they need to get things done effectively, especially when the going gets tough!

They Help Develop Soft Skills

Problem-solving and decision-making activities are often seen as a way to develop and hone technical skills, but they can also be beneficial in developing soft skills.

  • These activities require participants to think critically, communicate effectively, work together as a team, manage conflict, and build trust.
  • All of these skills can help increase productivity and efficiency in the workplace.
  • Communication is one of the most critical soft skills developed through problem-solving and decision-making activities.
  • These activities allow participants to practice their communication skills safely and gain feedback on improvement.
  • They also require participants to actively listen to each other’s ideas and find ways to reach a consensus.

Teamwork is another essential skill developed through problem-solving and decision-making activities. These activities provide a platform for participants to practice collaborating to solve a problem or make a decision.

Through this, participants can learn to delegate tasks, respect each other’s opinions, and develop strategies for working together more efficiently.

Conflict management is another essential soft skill that can be developed through problem-solving and decision-making activities.

These activities allow participants to practice dealing with difficult situations in a controlled environment and learn how to negotiate and compromise.

They Encourage Out-of-the-Box Thinking

Problem-solving and decision-making activities are essential to many types of work, from team-building exercises to creative brainstorming.

  • But what many people need to realize is that engaging in these activities can also provide unexpected benefits beyond their intended purpose.
  • Employees are often forced to think outside the box when working through problem-solving and decision-making activities.
  • By exploring alternative solutions to complex problems, they can come up with ideas that they wouldn’t have considered before.
  • This can lead to more incredible innovation and creativity and more effective solutions.
  • These activities also help to encourage collaboration among team members. By working together to come up with a solution, employees learn how to communicate effectively with each other and build trust. This strengthens the team dynamic, making it easier to work together in the future.

Finally, problem-solving and decision-making activities can help to boost morale in the workplace.

By giving employees a chance to be creative and collaborate, they feel more empowered and valued. This leads to increased motivation and productivity, making it easier for the team to achieve its goals.

Overall, problem-solving and decision-making activities offer unexpected benefits beyond their intended purpose.

Not only do they help employees come up with innovative solutions, but they also encourage collaboration, boost morale, and make the workplace a more enjoyable environment.

They Stimulate Brain Activity

Engaging in problem-solving and decision-making activities can have some unexpected benefits. One of the most significant benefits is that they can help to stimulate your brain activity.

Brain activity is essential for keeping our minds sharp and helping us to stay focused and alert. By engaging in activities that require problem-solving and decision-making, you are giving your brain a workout and stimulating its activity.

Research has shown that engaging in problem-solving activities can lead to increased creativity, memory, concentration, and mental clarity.

Additionally, research suggests that engaging in problem-solving and decision-making activities can help reduce stress levels, improve problem-solving skills, enhance decision-making abilities, and even increase self-confidence.

Participating in problem-solving and decision-making activities allows your brain to work out and become stronger, sharper, and more agile.

This can positively impact your overall cognitive ability and can even help reduce age-related cognitive decline.

So if you’re looking for ways to keep your brain active and sharp, why not try problem-solving and decision-making activities? These activities can do so much for your mental health and cognitive ability.

They Enhance Communication Skills

Problem-solving and decision-making activities are not just beneficial for the result they produce. They also offer unexpected advantages to participants. One of the most critical of these is the improvement in communication skills.

  • The problem-solving and decision-making process requires people to interact with each other and share their ideas and opinions.
  • During the procedure, individuals must discuss and negotiate their points of view to come to a consensus and move forward. This interaction allows for better
    Communication skills as individuals must listen to others and express their thoughts clearly and concisely.
  • In addition, through problem-solving and decision-making activities, individuals learn to be more open-minded.
  • They can learn how to view the same issue from different angles and better understand why others have chosen a particular solution or course of action.
  • Listening and considering multiple perspectives make them more empathetic and cooperative with others.

Overall, problem-solving and decision-making activities can be great tools for helping individuals learn how to communicate better and understand each other.

By engaging in such activities, people can develop critical skills that will help them in different aspects of their lives.

They Can Be Fun And Help In Bonding Team Members

Have you ever thought of problem-solving and decision-making activities as being fun? If not, you might be surprised to learn that these activities are enjoyable.

Not only do problem-solving and decision-making activities allow us to sharpen our skills and enhance our ability to think critically, but they can also be a great way to have fun with friends or family members.

Working together to solve a puzzle or create creative solutions to an issue can bring people closer together and spark meaningful conversations.

In addition, problem-solving and decision-making activities often require creativity and resourcefulness, which can be very satisfying.

Working together as a team can also help build trust and strengthen relationships while learning how to collaborate better on projects.

All in all, problem-solving and decision-making activities are not just crucial for honing critical thinking skills and sharpening your mental understanding – they can also be a lot of fun!


Before finding a solution, one needs to identify the problem before finding a solution, as it’s not as simple as it sounds. Many times we assume the problem instead of understanding. It becomes imperative to understand the actual problem and not its symptoms.

If one has identified the problem, one can find an effective solution. One can also get many good experiences if they have solved a problem once.

As teams work together to complete these activities, they can begin to understand each other’s strengths and weaknesses, form relationships, and learn how to rely on one another.

Through these activities, participants can gain valuable experience that will help them become better leaders in the workplace.


What are the essential steps of Problem-solving?

One can find various steps of Problem-solving, such as identifying and defining the problem, finding possible solutions, evaluating alternatives, deciding on a solution, evaluating the outcome, and implementing the solution. All these become necessary if one wants to find an accurate solution for their problem.

How to know good Problem-solving skills?

In a business, one can face many problems while working as it’s part of an organization. Problem-solving abilities can also be related to other skills, such as innovative and creative thinking, teamwork, resilience, initiative, adaptability, flexibility, and influencing skills.

What are the challenges of Problem-solving in business?

If one wants to solve the problem effectively, one needs to take the correct steps, make them visual, and implement them faster. Some challenges of problem-solving in business are cultural differences, several geographical locations of teams and individuals, needing more time to solve problems, and lack of opportunity to apply recent Problem-solving learning.

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